Terms and Conditions

These Terms and Conditions govern your use of the V&Y Flowers Website and the V&Y Flowers Service.

Products

All products as depicted on this Website (as may be varied from time to time) are available almost everywhere in the UK.
Certain flower and plant products may be delivered in bud to ensure longer life.
Some flower and plant products may be harmful or poisonous (lilies in particular can be extremely toxic to cats).
All products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute with a product of equivalent value and/or quality without notice. Where possible, V&Y Flowers, or a V&Y Flowers florist may contact the customer to agree a suitable substitution.
In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full no later than 7 days after the intended delivery/collection date.
We guarantee the freshness of your flowers for 7 days from the date of delivery/collection.

Prices

Prices listed within the V&Y Flowers Service are valid for a maximum of 14 days from the date of submitting your order.
Product prices are subject to change without notice.

Orders / Payments

You will be given clear instructions to navigate the order process and will be required to provide complete personal details, including accurate postcode, recipient information, and payment details.
We accept payment by all major credit and debit cards, Google Pay, Apple Pay, PayPal and any other methods we may specify.
By clicking the 'Pay Now' button, you consent to be bound by these Terms and Conditions.
Submitting your order is subject to our acceptance. We will confirm via email once your order is being processed. No contract is binding until this confirmation is sent.
We do not accept orders from customers under 18 years of age.

Cancellation / Return Policy

Our bouquets are arranged with high-quality flowers and come with an aqua bag, flower food, and care instructions. If there's a problem, notify us within 24 hours and provide a supporting photo.

All products require care. Lack of care as per instructions voids refund/exchange eligibility.
Refunds, partial refunds, or exchanges will be issued only for proven faulty or damaged products, at the discretion of management.
Returns are accepted on a 'quality' basis only — personal taste is not a valid reason.
We reserve the right to substitute flowers not in season/stock. For specific requests or allergy concerns, contact us in advance.
It is the sender’s responsibility to ensure the recipient is available to receive the delivery (e.g. if they leave work early or are not home).

V&Y Flowers Customer Contact Centre

If you are not satisfied with the V&Y Flowers Service, please contact us by email: vyflowers.contact@gmail.com and we'll do all we can to put the situation right, or, if you prefer, give you your money back.
Because of the perishable nature of most products, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery.
All complaints should be addressed by email: vyflowers.contact@gmail.com

Effective Date: 01/01/2025

This Cookie Policy explains how V&Y Flowers (“we”, “us”, “our”) and third parties we work with use cookies and similar tracking technologies on our website and related services. By using our website, you agree to our use of cookies as described below.

What Are Cookies?

Cookies are small text files stored on your browser or device that enhance your experience, analyze traffic, and personalize content and ads. These include:

First-Party Cookies: Set by us to enable core functionality.
Third-Party Cookies: Set by partners like Google or Facebook.
Session Cookies: Temporary, expire when browser closes.
Persistent Cookies: Remain to remember preferences.

Types of Cookies We Use and Why

1. Strictly Necessary Cookies

Ensure secure navigation and checkout
Process payment information
Cannot be disabled

2. Performance & Analytics Cookies

Track pages visited and time spent
Analyze navigation and error messages
Tools like Google Analytics used
Opt-out available in Cookie Settings

3. Functional Cookies

Remember language and location
Save shopping cart content
Customize layout based on past use
Some features may not work if disabled

4. Marketing & Advertising Cookies

Track activity to provide tailored ads
Work with platforms like Google Ads, Facebook, Instagram
Opt-out via browser or Cookie Settings

How to Manage Cookies?

Cookie Management Tool: Available in the Cookie Settings section on our website.
Browser Settings: You can delete or block cookies via your browser.
Ad Preference Centers: Use platforms like YourOnlineChoices.eu

Do We Recognize “Do Not Track” Signals?

Yes, we honor DNT settings and automatically block tracking cookies for users who enable it in their browser.

Changes to This Policy

We may update this Cookie Policy due to changes in technology or legal requirements. Significant changes will be communicated via our website.

For questions, contact: vyflowers.contact@gmail.com

Privacy Policy

Effective Date: 01/01/2025

At V&Y Flowers (“we”, “us”, “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, interact with us, or make a purchase.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

a) Information You Provide to Us

Name, email address, phone number
Billing and shipping address
Payment details (processed securely by third-party payment providers)
Any information you submit through our contact forms, emails, or live chat

b) Information Collected Automatically

IP address and device type
Browser type and operating system
Pages visited and time spent on our website
Purchase history and shopping behavior

c) Information from Third Parties

We may receive personal data from trusted third parties, such as payment processors, marketing platforms (Google, Facebook, Instagram), and courier services to ensure smooth transactions and deliveries.

2. How We Use Your Information

To process and fulfill your orders, including delivery and payment
To provide customer support and respond to inquiries
To send order confirmations, updates, and promotional emails (if opted in)
To improve our website, products, and services
To personalize your experience and offer tailored recommendations
To ensure security, prevent fraud, and comply with legal obligations

3. How We Share Your Information

We do not sell your personal data. However, we may share your information with:

Payment Processors (e.g., Stripe, PayPal)
Delivery Partners (e.g., courier services)
Marketing Partners (e.g., Google Ads, Facebook)
Analytics Providers (e.g., Google Analytics)
Legal Authorities when required by law

4. How We Protect Your Data

Encrypted payment processing (we do not store card details)
Secure servers and firewalls
Access controls and authentication
Regular security updates and monitoring

However, no system is 100% secure. Please protect your own credentials and avoid sharing sensitive info by email.

5. Your Privacy Rights

Under UK and EU law, you have the right to:

Access – Request a copy of your data
Correction – Update or correct information
Deletion – Request that we delete your data (where legally allowed)
Opt-Out – Unsubscribe from marketing or targeted ads
Restriction – Limit how we process your data
Portability – Get your data in a portable format

To exercise these rights, contact us at vyflowers.contact@gmail.com

6. Cookies and Tracking Technologies

We use cookies to improve your experience and personalize content. You can manage your preferences via our Cookie Settings or browser settings. See our Cookie Policy for more info.

7. Third-Party Links

Our website may contain links to third-party platforms (e.g., payment, social media). We are not responsible for their privacy practices. Please review their privacy policies before sharing data.

8. Changes to This Policy

We may update this Privacy Policy as needed. Significant changes will be communicated via our website or email. Please review this policy regularly.

Contact Details

Customer Service Email: vyflowers.contact@gmail.com
WhatsApp: +44 7466 403455
Instagram: @v.y_flowers_london
Phone: +44 7466 403455

Thank you for trusting V&Y Flowers. We're committed to protecting your privacy and delivering a secure, enjoyable experience.

Support Availability

Customer Support Hours: Monday to Saturday, 08:00 – 18:00
Delivery Hours: Pre-booked deliveries available 7 days a week, including evenings*
Night Delivery: Available upon request (additional charges may apply)

Delivery Policy

At V&Y Flowers, we take great care in ensuring that your flowers arrive fresh, on time, and in perfect condition. This Delivery Policy outlines the details of our delivery services, including areas covered, delivery options, and terms of service.

1. Delivery Areas

Reliable Flower Delivery Across London

✔ Zone 1 – £10
✔ Zone 2-3 – £15
✔ Zone 4-6 – £20

Free Delivery

Indulge in our premium bouquets, priced from £300, and enjoy free delivery across London. Perfect for making a grand impression on any occasion!

We take special care to ensure your flowers arrive in perfect condition. Simply place your order, and we’ll handle the rest!

2. Delivery Options & Pricing

Next-Day Delivery

✔ Orders placed after the same-day cut-off time will be delivered the next day.
✔ Available Monday – Saturday (excluding public holidays).

Scheduled Delivery

✔ You can select a preferred delivery date at checkout.
✔ We deliver during time slots between 8 AM – 12 AM or 12 AM – 8 PM.
✔ We do not guarantee exact times but will do our best to accommodate requests.

Sunday & Public Holiday Delivery

✔ Currently unavailable. For special requests, please contact us in advance.

3. Delivery Process

✔ All flowers are hand-delivered by trusted courier partners.
✔ If the recipient is unavailable:
- We may leave the flowers with a neighbor and notify you.
- If no one is available, we may leave flowers in a safe place.
- If not possible, we will contact you to reschedule (may incur additional charges).

4. Delivery Charges

Delivery charges vary based on your location and delivery type. The total cost will be displayed at checkout.

5. Delivery Delays & Issues

While we do our best to deliver on time, delays may occur due to weather, traffic, or courier issues.

✔ For delays or concerns, email us at vyflowers.contact@gmail.com or call +44 7466 403455.
✔ If flowers arrive damaged, please report it within 24 hours and include a photo.

6. Special Delivery Instructions

Please include any special instructions (e.g., gate codes, reception desk deliveries, surprises) during checkout for smooth delivery.

7. Order Inquiries & Complaints

We’re here to help with any order issues

✔ Contact us within 24 hours of delivery
✔ Provide your order number and a clear photo of the item (if applicable)
✔ Describe the issue in detail so we can assist promptly

Our goal is to resolve all inquiries within 1 business day. Depending on the situation, we may offer a replacement, refund, or store credit — always in line with our policies.

8. Need to Make Changes?

You can request changes or cancellations up to 24 hours before the scheduled delivery. Contact us as soon as possible with your update — we’ll do our best to accommodate it.

Thank you for choosing V&Y Flowers! We are dedicated to delivering fresh, beautiful flowers and providing the best possible service.